CV

• Branch reorganization:
  • Superb results in sales with +200% growth
  • Excellent results in inventory with less than 0.05% loss
  • Break even target will be achieved within 4 years
• Trained and developed employes
• Reorganised the whole layout of the branch
• Focused the business rules and procedures

• Startupped a brand new service location with stunning result of being the first Certified Premium Service Provider during its first year of activity in Apple's history and the very first in Sardinia.
• Created and developed the whole business procedures and rules about providing service and support.
• Created, edited and developed the informative systems in order to track every step of the business activity.
• Trained and coached all employee.
• Break even point achieved in only 1 year.
• 95% positive customer satisfaction reached in only 1 year.

• Edited, recreated and developed all the business procedures and rules and the informative systems in order to track every step of the business activity.
• Excellent sales results (3.5MiO reached)
• Oversaw merchandising standards according to Apple standards.
• Hired, trained and coached all employee.
• Break even point achieved in 4 year.

Recruited as a sales representative, during 2008 I've re-organised and managed the whole IT structure and been nominated IT Manager.

• Professional sales techniques and objections management
• Agency network management 
• Forecast planning 
• Business plan management

• Course and exam as a official representative sales agent
• Italian legislation
• Agency network management 

• Employee management with focus on sales representative
• Human Resources legislation
• Agency network management 

• Sales Management
• Conflict Resolution
• Objection handling

• Apple resellers management
• Visual merchandising
• Relations with suppliers
• Stock Control
• Employee relations and management

• Handling support requests (1st and 2nd level)
• Apple Software Knowledge (Expert Level)
• Problem Solving (1st level)

Course and exam as safety representative for workers (D. Lgs 81/08)

• Advanced management for Apple Resellers
• Sales Network management
• Employee coaching and training
• Relations with suppliers and external collaborators
• Online Marketing

• Sales Network management (Lev. II)
• Demand generation
• Employee network management

• Mastering the customer experience in store (understanding, analyzing and perfecting)
• Improving customer experience with programmatic workflows

Technical course with final exam.

• Handling support requests in enterprise environment 
• Apple Software and Server Knowledge (Expert Level)
• Problem Solving (2nd level)

• Store network management
• Handling Support Request
• Post-sale on multiple locations

• Tasks implementation and management to increase customer satisfaction
• Staff coaching

• Service workflow management
• Front desk techniques and employee training

Various course and exams about