Michele Puddu Pizzorno
Branch & Sales Manager @ Esprinet SPA

Experienced and results-oriented executive with 10+ years of managerial experience in both b2c and b2b environments; skilled in multitasking and communicating with others, with proven track record of successfully startupping and managing stores, offices and agencies. Committed to creating an environment that is conducive to achieving increased sales with a great focus on customer satisfaction and profit margin, with proficiency in employee supervising and business regulations and experienced in inventory organization and visual merchandising.

Experience
Esprinet SPA
2016-present
Branch & Sales Manager
  • Branch reorganization:
    • Superb results in sales with +200% growth
    • Excellent results in inventory with less than 0.05% loss
    • Break even target will be achieved within 4 years
  • Trained and developed employes
  • Reorganised the whole layout of the branch
  • Focused the business rules and procedures
Spazio XL Srl
2014-2016
Service Manager
  • Startupped a brand new service location with stunning result of being the first Certified Premium Service Provider during its first year of activity in Apple's history and the very first in Sardinia.
  • Created and developed the whole business procedures and rules about providing service and support.
  • Created, edited and developed the informative systems in order to track every step of the business activity.
  • Trained and coached all employee.
  • Break even point achieved in only 1 year.
  • 95% positive customer satisfaction reached in only 1 year.
Spazio XL Srl
2009-2014
Store Manager
  • Edited, recreated and developed all the business procedures and rules and the informative systems in order to track every step of the business activity.
  • Excellent sales results (3.5MiO reached)
  • Oversaw merchandising standards according to Apple standards.
  • Hired, trained and coached all employee.
  • Break even point achieved in 4 year.
Telnet Italia Srl
2008-2009
IT Manager and Sales Representative

Recruited as a sales representative, during 2008 I've re-organised and managed the whole IT structure and been nominated IT Manager.

Italcom Servizi Srl
2007-2008
Co-founder, CEO
PSLine Srl
2007-2008
Sales Representative
AM Informatica
2007
Technical Assistance Operator and Sales Assistant
2003-2007
Technician and Problem Solver freelance
Courses
Vodafone Omnitel N.V., Roma (Italy)
2008
Advanced sales techniques (VF-TVA)
  • Professional sales techniques and objections management
  • Agency network management 
  • Forecast planning 
  • Business plan management
ASCOM for Chamber of Commerce, Cagliari (Italy)
2008
Sales Agent Qualification
  • Course and exam as a official representative \ sales agent
  • Italian legislation
  • Agency network management 
Telnet Italia Srl, Cagliari (Italy)
2008
Employee Management
  • Employee management with focus on sales representative
  • Human Resources legislation
  • Agency network management 
Apple Inc., Milano (Italy)
2009-2016
Apple Sales Professional
  • Sales Management
  • Conflict Resolution
  • Objection handling
Apple Inc., Milano (Italy)
2010
Store Manager Course
  • Apple resellers management
  • Visual merchandising
  • Relations with suppliers
  • Stock Control
  • Employee relations and management
Apple Inc., Milano (Italy)
2010
Certified Support Professional 10.6
  • Handling support requests (1st and 2nd level)
  • Apple Software Knowledge (Expert Level)
  • Problem Solving (1st level)
Sarda Verifiche Srl, Cagliari (Italy)
2010
RLS

Course and exam as safety representative for workers (D. Lgs 81/08)

Apple Inc., Milano (Italy)
2011
Store Manager Course (Level II)
  • Advanced management for Apple Resellers
  • Sales Network management
  • Employee coaching and training
  • Relations with suppliers and external collaborators
  • Online Marketing
Apple Inc., Milano (Italy)
2012
Sales Management
  • Sales Network management (Lev. II)
  • Demand generation
  • Employee network management
Apple Inc., Milano (Italy)
2012
Customer Experience
  • Mastering the customer experience in store (understanding, analyzing and perfecting)
  • Improving customer experience with programmatic workflows
Espero Srl for Apple Inc, Milano (Italy)
2013
Certified Macintosh & iOS Technician

Technical course with final exam.

  • 2nd level hardware technician (Mac and iOS)
  • Workflows management
  • Handling support in-store and in-lab
  • Safety
  • iOS devices management in Business e Educational environment
Apple Inc., Milano (Italy)
2013
Certified Support Professional 10.9
  • Handling support requests in enterprise environment 
  • Apple Software and Server Knowledge (Expert Level)
  • Problem Solving (2nd level)
Apple Inc., Milano (Italy)
2013
Store Manager Course (Level III)
  • Store network management
  • Handling Support Request
  • Post-sale on multiple locations
Apple Inc., Milano (Italy)
2013
Customer Experience (Level II)
  • Tasks implementation and management to increase customer satisfaction
  • Staff coaching
Apple Inc., Milano (Italy)
2014
Service Manager
  • Service workflow management
  • Front desk techniques and employee training
Apple Inc. (Online)
2015-2016
Apple Technical Learning

Various course and exams about 

  • Service providers' management
  • Products knowledge
  • Technical skills
Skills
Business Management
Brokering
Stock Control
Visual Merchandising
Analytical Thinking
Strategic Marketing
Conflict Resolution
Languages
Italian
Highly proficient
English
Proficient (B2/C1)
Hobbies
Woodcrafting
Movies & TV Series